Practice Leaflet

Practice Leaflet pdf

As your pharmacy Evergreen Healthcare Limited offers a wide range of services and facilities for you and your family.

We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.
Repeat Dispensing
We can dispense NHS repeat dispensing prescriptions issued by your doctor. For more information about this service please call or email us.
Medicine containers
All medicines are dispensed in child resistant containers unless you ask us not to.
Please remember: keep all medicines out of the reach and sight of children. Our pharmacist can advise you on safe storage of medicines.
NHS Unwanted Medicines service
Please return all unwanted medicines to the pharmacy where we will dispose of them safely. For more information on how to return your unwanted medicines please contact us.
NHS Health Advice and Self-care
The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We also have information on our website and we can also direct you to other sources of advice and assistance if we cannot help you ourselves.

NHS Medicines Use Reviews
This is a medicine check-up service, which is useful if you regularly take several prescription medicines or are on medicines for a long-term illness. This confidential NHS service will help you to find out more about your medicines, identify any problems you may be having with them and help you to take your medicines to best effect.
NHS New Medicine Service
When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to best effect.
The pharmacist will talk to you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines; our pharmacist will give you details and offer this free NHS service, if this is available to you.
Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to speak to the pharmacist.

We provide the above NHS services on behalf of:
NHS England
PO Box 16738
B97 9PT
0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Other Services we provide:

Repeat Prescription Collection Service
We offer a repeat prescription collection service from GP surgeries. Please ask us for details.

Medicines sales
We keep a wide range of over the counter medicines and also vitamins and mineral supplements and much more. Please visit or call us for more information.

Holiday healthcare
We can advise on medical requirements for travellers, including anti-malaria treatments. We also a range of sun creams, bite and sting relief creams and over the counter travel sickness remedies.
Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints, please ring or email our staff. Our contact details can be found in this leaflet.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist Iqbal Suria will give you further information.
Can I get help to make my complaint?
If you would like support in making your complaint NHS Advocacy is a free, confidential service which is totally independent of the NHS. The service is provided by your local authority. Please contact NHS England if you would like details of the service in your area, or alternatively, your local authority Customer Services Department would be able to provide you with contact details for your local advocacy provider.
By post:
NHS England
PO Box 16738
B97 9PT
By email:
For the attention of the complaints manager in the subject line.
By telephone:
0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.
We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.
When we are closed…
When this pharmacy is closed. If you require non-urgent medical advice please contact your GP, your local NHS Walk In or Urgent Care Centre or call 111.
For emergency medical attention, please dial 999 or attend your local accident and emergency department if you are able.

Evergreen Healthcare Limited
Unit 10,
111 Ross Walk
Telephone 0116 266 8674

Monday – Friday 9.00am – 5.00pm
Saturday Closed
Sunday Closed

Your Pharmacist:
Iqbal Suria

This pharmacy is owned by:
Evergreen Healthcare Limited
All correspondance should be addressed to:

Unit 10,
111 Ross Walk